Lumin Panel

Run operations, AI chat, and revenue from one staff panel.

Lumin routes requests to the right department, controls AI replies, tracks satisfaction, and surfaces upsell boards.

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Trusted by brands that value innovation

Rixos Beldibi
Rixos Downtown
Rixos Park Belek
Rixos Pera Istanbul
Rixos Premium Belek
Rixos Premium Bodrum
Rixos Premium Gocek
Rixos Premium Sungate
Rixos Premium Tekirova
Rixos Tersane Istanbul
Rixos Beldibi
Rixos Downtown
Rixos Park Belek
Rixos Pera Istanbul
Rixos Premium Belek
Rixos Premium Bodrum
Rixos Premium Gocek
Rixos Premium Sungate
Rixos Premium Tekirova
Rixos Tersane Istanbul
Messaging and automation interface

Conversations that convert

Unified chat for guests, staff, and automations.

Human + AI side by side: escalate, summarize, translate, and trigger workflows from every chat.

  • Instant translation and tone controls for every reply.
  • Escalate to staff with full context and task routing.
  • Trigger automations, upsells, and surveys directly in chat.

Service automation

Tasks, routing, and SLAs—handled automatically.

Capture issues from chat, forms, or PMS events; route to teams with clear priorities, timers, and checklists.

  • Smart triage with due times, tags, and ownership.
  • Checklists with rich media for consistent execution.
  • Live SLA and backlog views for supervisors.
Campaign builder interface

Campaigns

Targeted campaigns that feel personal.

Run segmented campaigns across chat, email, and SMS with AI writing assist and built-in performance tracking.

Live dashboard

Operations, revenue, and service in one live view.

Track requests, automations, upsells, and SLAs in real time—spot bottlenecks and act instantly.

Modules

Modular building blocks.

Deploy only what you need—each module includes AI workflows, analytics, and guardrails.

Call Center AI

Conversational AI answers calls, qualifies requests, and creates routed tickets with multilingual support.

Warehouse & Stock

Real-time stock tracking with smart restocking, barcode/RFID readiness, and anomaly alerts.

Human Resources AI

AI screens candidates, recommends training, and tracks employee sentiment and performance.

Entertainment AI

Personalized activity suggestions with attendance forecasting, live feedback, and dynamic programming.

Guest Relation AI

Sentiment and VIP handling across channels with early complaint detection and tailored follow-ups.

Front Office AI

AI concierge for bookings, facial recognition check-in/out, live translation, and personalized service.

Housekeeping AI

Smart scheduling by occupancy, sensor-driven cleaning needs, optimized routing, and hygiene compliance.

Insights & Reporting

Centralized sentiment analysis, recommendations, and demand/satisfaction/performance reporting.

Customer Touchpoints

Manage and respond to reviews and complaints in one view with centralized reporting.

Core Features Designed for Excellence

Real-time Task Tracking

Team members see their assigned tasks instantly.

Flexible Permissions

Define permissions for editing, replying, and AI data per role.

Department Scope Options

Notify only relevant departments while allowing cross-team visibility when needed.

Multi-Language Support

Multi-language with instant translation for staff responses.

Easy Task Distribution

Assign tasks digitally with live status and structured feedback.

AI-Powered Task Management

Automate assignment and monitoring; the system tracks progress and completion.

AI Control

Toggle AI assistance per conversation or let guests control it.

Message Refinement

Correct typos and suggest a professional tone in messages.

Property-Specific AI Training

Train AI on your processes with managed data plus file and image analysis.

Property-Specific Reservation Data

Define venue and activity details so AI books and informs with accuracy.

CRM Integration

Integrate reservations, guest data, and operations to remove manual entry.

Guest Satisfaction Measurement

Real-time satisfaction analysis with summaries and improvement prompts.

Assistant Assignment

Assign dedicated staff to specific guests for personalized service.

Data Analytics & Reporting

Preference and operations analytics with live reports and dashboards.

Flexible Message Management

Delete or edit incorrect messages quickly to keep communication precise.

Night Mode for Quiet Hours

Automate critical tasks at night and notify only urgent items with tailored messaging.

Brand-Tailored Design

Theme, colors, and functions tailored to your brand experience.

Communicate on Favorite Channels

WhatsApp connectivity for faster guest communication.